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Juliette Llewellyn - 06.06.10.
Delivering Happiness – a path to profits, passion, and purpose
Tony Hsieh CEO, Zappos
The title caught my eye when deciding to review first book by Tony Hsieh, CEO, Zappos. It had potential to be a book I could relate too.
I gave my details Wednesday; a speedily 2 days later Delivering Happiness arrived on my doorstep from the USA. Immediately I knew customers mattered to Zappos. I was to learn that Customer Service lies at the heart of the company - practice in line with ethics!
Tony Hsieh’s conversational style is easy to read, engaging the reader in following his process. Lessons learnt and valuable business concepts are shared through personal storytelling of author and colleagues / staff.
I particularly enjoyed Section II Passion & Profits, Chapter 5 - Platform for Growth: Brand, Culture, Pipeline. Here Tony Hsieh outlines Zappos core philosophies - WOW customer service, positive vendor relationship, happiness of employers, blended company culture, transparency and sharing. For once I was reading exactly what I believe. Customer experience is paramount and embracing a wider movement for people to belong, based on core values that can truly be lived.
For an entrepreneur currently beginning a new phase in business life, it is an ideal moment to read ‘Delivering Happiness’. It helped me reflect on past ventures and focus new ideas. All entrepreneurial paths differ but fundamentals remain the same...
...being open to ideas and trusting something will develop. Knowing that like-minded individuals exist and can collaborate, making dreams a reality for the better! Tony Hsieh provides valuable insight in to the mind of an entrepreneur. As a UK reader, the American references can sometimes be an obstacle. However, it is worth overcoming for the gems!
I would definitely recommend Delivering Happiness as an affirmation of positive growth in the wider business and personal vision for all individuals to consider.
Delivering Happiness is launched this week. For more info please visit:
I have been given a new copy to give away to a reader of my blog. Email me by June 14th: juliettellewellyn@ googlemail.com and I’ll randomly select the fortunate person on that date. If you live out of Cardiff you will need to pay P&P.